Privacy Policy

YourReviews is committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, and protect information when you use the YourReviews platform and website.

YourReviews is a trading name of BeClicked Online Ltd.

Information We Collect

We may collect and process the following types of information:

• Name
• Email address
• Business name
• Website information
• Billing and account information
• Login credentials
• Customer contact details uploaded by users for review requests
• Review content and feedback data
• Usage and analytics data
• IP addresses and device information

This information is collected when you create an account, use the platform, submit forms, or interact with our services.

How We Use Your Information

We use collected information to:

• Provide and operate the YourReviews platform
• Enable users to send review requests to their customers
• Process payments and manage subscriptions
• Improve platform functionality and performance
• Provide customer support
• Monitor platform security and prevent misuse
• Analyse usage and improve our services

Customer Data Uploaded by Users

Users of the YourReviews platform may upload customer contact details, including email addresses, in order to send review requests.

Users are responsible for ensuring they have the appropriate consent or lawful basis to upload and process their customers' personal data.

YourReviews processes this data solely for the purpose of providing the review request service.

Payment Processing

Payments for YourReviews subscriptions are securely processed through Stripe. YourReviews does not store full credit or debit card details on its own servers.

Stripe may collect and process payment information in accordance with their own privacy policies.

Cookies and Tracking Technologies

YourReviews uses cookies and similar technologies to improve website functionality and analyse usage.

These may include:

• Google Analytics
• Microsoft Clarity
• Meta Pixel
• Google Ads tracking cookies
• Essential session cookies required for site functionality

Further information is provided in our Cookie Policy.

Data Storage and Security

YourReviews stores data on Amazon Web Services (AWS) infrastructure located within the European Union.

We implement appropriate technical and organisational measures to protect data against unauthorised access, loss, or misuse.

Data Processing Roles

When businesses use the YourReviews platform to upload and manage their own customer data, those businesses act as the data controller for that information.

YourReviews, operated by BeClicked Online Ltd, acts as a data processor, processing that data solely for the purpose of delivering the platform's services, including sending review requests and managing review data.

YourReviews does not determine the original purpose or lawful basis for collecting customer data uploaded by users.

Data Retention

Personal data is retained only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Users may request deletion of their data by contacting support@yourreviews.io.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing in certain circumstances
• Object to certain uses of your data

Requests can be submitted to support@yourreviews.io.

International Data Transfers

YourReviews primarily stores and processes data within infrastructure located in the European Union through Amazon Web Services (AWS).

Where data may be accessed or processed outside of the United Kingdom or European Economic Area, appropriate safeguards are implemented in accordance with applicable data protection laws.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised update date.