Terms and Conditions

These Terms and Conditions govern the use of the YourReviews platform and website.

By accessing or using YourReviews, you agree to comply with these terms.

About the Service

YourReviews is a review marketing platform that allows businesses to request, collect, and display customer reviews.

The service is operated by:

User Accounts

To access certain features, users may need to create an account.

Users are responsible for:

• Maintaining the confidentiality of their login credentials
• Ensuring account information is accurate
• All activity that occurs under their account

YourReviews may suspend or terminate accounts that violate these terms.

Account Security

Users are responsible for maintaining the confidentiality of their account credentials and for restricting access to their accounts.

YourReviews will not be liable for any loss or damage arising from a user's failure to protect their login details or account access.

Users should notify support@yourreviews.io immediately if they suspect unauthorised access to their account.

Acceptable Use

Users agree not to:

• Upload unlawful or misleading content
• Send unsolicited or unlawful communications
• Use the platform to harass or abuse others
• Attempt to interfere with or disrupt the platform

Users must ensure they have the legal right to upload and process customer contact data used for review requests.

Customer Data and Consent Responsibilities

Users of the YourReviews platform may upload customer contact details, including email addresses, in order to send review requests.

By uploading or submitting any personal data to the platform, the user confirms that they have obtained the appropriate consent or have another lawful basis for processing that data in accordance with applicable data protection and electronic communications laws.

Users are responsible for ensuring that their use of the platform complies with:

• UK GDPR
• The Data Protection Act 2018
• The Privacy and Electronic Communications Regulations (PECR)

Users must not upload contact information that has been obtained unlawfully or without appropriate permission.

YourReviews acts solely as a data processor for information uploaded by users and does not control how users originally collect their customer data.

Payments and Subscriptions

Certain features of YourReviews may require a paid subscription.

Payments are processed through Stripe. Subscription terms, billing cycles, and pricing will be presented at the point of purchase.

Failure to maintain payment may result in suspension of service.

Third Party Services

The YourReviews platform may integrate with or rely upon third-party services including payment providers, analytics platforms, and cloud hosting infrastructure.

Examples include Stripe, Amazon Web Services, Google Analytics, Microsoft Clarity, Meta Pixel, and Google Ads.

YourReviews is not responsible for the privacy practices, policies, or performance of third-party services.

Users should review the policies of any third-party services they interact with through the platform.

Intellectual Property

All platform content, software, branding, and technology associated with YourReviews remain the property of BeClicked Online Ltd unless otherwise stated.

Users may not copy, reproduce, or distribute platform materials without permission.

Limitation of Liability

YourReviews is provided on an "as available" basis. While we aim to maintain reliable service, we do not guarantee uninterrupted or error-free operation.

To the fullest extent permitted by law, BeClicked Online Ltd shall not be liable for indirect, incidental, or consequential damages arising from use of the platform.

Indemnification

Users agree to indemnify and hold harmless BeClicked Online Ltd, its directors, employees, and affiliates from any claims, damages, liabilities, or expenses arising from:

• misuse of the platform
• violation of these terms
• unlawful processing or upload of customer data
• sending unlawful or unsolicited communications

Termination

We may suspend or terminate accounts that breach these terms or misuse the platform.

Users may cancel their accounts at any time.

Service Availability

YourReviews aims to maintain reliable platform availability. However, we do not guarantee uninterrupted or error-free access to the service.

Temporary interruptions may occur due to maintenance, updates, or technical issues.

We reserve the right to modify, suspend, or discontinue parts of the service where necessary.

Compliance and Responsible Use

YourReviews is designed to support businesses in managing and requesting customer feedback.

Users are responsible for ensuring their use of the platform complies with applicable laws and regulations relating to consumer protection, marketing communications, and data protection.

Misuse of the platform may result in suspension or termination of access.

Governing Law

These terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.